Please read below for some guidance on web accessibility and our accessibility statement

Help using this website

The following websites have wide-ranging advice on making your device easier to use BBC – Click here and AbilityNet – click here


1. How to use our Accessibility Helper

Click on the icon/button in the top left of the window to display the options.


Click on any of the options to activate the settings and click again to turn them off. You will need to open the Accessibility Helper for each new page you visit, or you can adjust your browser settings using links further down this article in section 2.


The Accessibility Helper provides the following assistance:
Increase/Decrease text size
High Contrast
Negative contrast
Light Background
Underline Links
Easy Read Fonts


2. How to make your browser or operating system easier to use

Advice will vary depending on which device, browser or operating system you are using. AbilityNet has wide-ranging advice for most users on making your device easier to use if you have a disability. 

To increase/decrease the size of the text you can either use ctrl +/- or for further guidance visit AbilityNet – click here

For guidance on how to change font styles on all sites you visit go to AbilityNet – click here

For guidance on turning on voice recognition, the BBC website has some help. Go to BBC Click here


3. Make sure you are using an up to date browser

This website supports the latest versions of the following browsers, broken down by operating system:

  • Windows: Chrome, Firefox and Microsoft Edge (IE11 semi-supported)
  • Mac OS X: Chrome, Firefox and Safari
  • iOS:  Safari and Chrome
  • Android: Chrome

The following browsers are now out of date:

  • Internet Explorer 10 and below
  • Safari 9
  • Opera 34

If you use one of these browsers we would recommend that you upgrade to the latest version or switch to a different browser like Chrome for a better experience.

4. How to use keyboard navigation

If you want to do the following Then select key/s
Move forward from link to link or to controls Tab
Move backwards from link to link or to controls Shift + Tab
Select buttons Spacebar
Navigate and select Radio Buttons Arrow
Move down through sections Spacebar
Go to the top of the page CTRL + Home
Go to the bottom of the page CTRL + End
Close the current window (in Internet Explorer) CTRL + W
Refresh the screen F5


5. Screen Readers

This website has been built with screen readers in mind. Menus, pictures and inputs will have the correct tags and mark up to compliment your chosen screen reader. Two common and free screen readers you can access are JAWS – Click here and NVDA – Click here.

Lifeworks Accessibility Statement

We want as many people as possible to be able to use this website regardless of what device or technology you use.

For example, that means you should be able to:
change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader such as the most recent versions of JAWS and NVDA.
Pause gif animations
Turn on captions and subtitles on our embedded videos which are hosted on Vimeo
We’ve also made the website text as simple as possible to understand.
Access Alt text for any images that are not purely decorative

6. W3C Web Content Guidelines

Lifeworks website endeavours to conform to the World Wide Web Consortium W3C Web Content Accessibility Guidelines 2.0 (AA)

The W3C guidelines explain how to make web content more accessible for people with disabilities. By conforming with these guidelines it helps make the web more user friendly for all people.

Lifeworks website has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

We have endeavoured to adhere to the accepted guidelines and standards for accessibility and usability, however, it is not always possible to do so in all areas of the website.

If you experience any difficulty in accessing our website, please don’t hesitate to contact us via our website or by emailing [email protected] or calling 01803 840 744

7. Feedback and contact information

If you need information on this website to be provided to you in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email [email protected] or call 01803 840744

We’ll consider your request and get back to you in 28days.


8. Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: [email protected]


9. Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


10. Contacting us by phone or visiting us in person

If you need communication assistance when visiting us in person, please contact us in advance so we can arrange assistance.

Contact us page

Email [email protected]

Phone: 01803 840 744

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